Xiangjing (Shanghai) M&E Technology Co., Ltd

Free Pre-Sales Consulting / Free Sample Marking

We offer 12 hours quick pre-sales response and free consulting. Any kind of technical support are available for users.

We offer progressing solution design to all the distributor and users.

1-7 Days Quick Delivery

We have mass production and stock & ready item, for these items, we offer 5-7 days quick delivery time. For big machine and special requirement, we will trade you as the priority customer and to produce your cargo in the first time.

24 Hours After-Sales Service

Free guarantee repair (including labor and material): free repair service during the quality warranty period and reasonable charge for spare parts and maintaining service after the quality warranty period. We will never exempt our responsibilities on product owned defects.

Responding time: upon receiving user’s notification, we ensure 24-hour after-sales technical support.

Spare parts: necessary spare parts are provided together with products to customers.

Free technical training: integrative and normative technology training is available for free to customers by our technical personnel to ensure they are skilled in regular operations of hardware and software of products and they are able to estimate and solve small problems.

Telephone investigation: our after-sales team will phone the user every month during the warranty period to follow up the working condition of the products, and to discover and solve problems, if necessary.

Software upgrade: lifelong maintenance of controlling system, incessant improvement of the system functions and continuous software upgrades.

Site instruction service of installation is available.

Xiangjing(Shanghai) Mechanical and Electrical Tech Co.,Ltd, a subcompany of Dr. Industry Group Co., Ltd, was established in January 2015. Specializing in discrete and process industrial automation, the company offers design, development, installation, testing, and debugging services for industrial robots and related accessories. With a focus on providing Welding, Spray Painting, Transfer, and Grinding Robots, the company has gained numerous references in the automation industry in China. In 2022, the company achieved a turnover of over 50,000,000 RMB, reflecting its commitment to excellence and customer satisfaction.

Now we have provided solutions for customers around the world.

 At Xiangjing(Shanghai) Mechanical and Electrical Tech Co.,Ltd, we pride ourselves on having a highly skilled and dedicated team of professionals who are committed to delivering exceptional service to our customers. Our technical service team is comprised of experienced engineers who are well-versed in the latest automation technologies and are able to provide comprehensive design, development, installation, testing, and debugging services for industrial robots and related accessories.

Our sales team is made up of both domestic and foreign trade sales representatives who possess extensive knowledge of our products and services and are able to provide expert guidance and support to our customers. They work closely with our technical team to ensure that our solutions meet the specific needs of our clients. Our foreign trade sales team is proficient in multiple languages and has a deep understanding of international trade regulations and practices, enabling us to provide seamless and hassle-free international transactions.

Our after-sales team is dedicated to providing ongoing support and maintenance services to our customers, ensuring that our solutions continue to meet their needs and operate at optimal levels. They are available to provide technical support, troubleshooting, and repair services, and are committed to ensuring that our customers are satisfied with our solutions.

Overall, our team is focused on delivering quality solutions and exceeding customer expectations. We believe that our people are our greatest asset and are committed to investing in their growth and development to ensure that they remain at the forefront of the industry.